China communication agency

How to design your brand for China

You've finally decided to sell your product on the Chinese market.

Why not ? After all, China has 1 billion consumers, a booming economy and an increasingly sophisticated market. Enough to thrill anyone with the entrepreneurial spirit. But you know very well that this diversification remains risky. And this for many reasons which include the design of your brand.

So how do you adapt to the Chinese market?

  • Make sure you hire a professional to translate your brand name effectively into Chinese, taking into account its phonetic implications and literary meaning. A simple literal translation can have catastrophic results.
  • Unlike the West, the Chinese process information differently. They process general information first and then analyse the details.
  • As you can imagine, colour and symbolism differ in meaning from the West. For example, the colour red is considered lucky in Chinese culture and the apple is a symbol of peace. Research the colours and symbols of your brand. This may lead you to make changes to your design but also to identify communication opportunities.
  • Do in-depth research on what your brand means to the Western market and translate that to the Chinese market to see what might be misunderstood. Keep in mind that you may need to seek help from an expert.

When we think of design, we don't necessarily think of China as being one of its main historical contributors, and wrong. It was in China that printing and paper were invented. This led to China having its own aesthetic, calligraphy and interpretation of visual content.

The reason why China is not associated with graphic design and art is because of the cultural revolution. During this time any visual support not originating from the State was prohibited. But times have changed, and China has opened up to the free market. Which, for Chinese companies, has led to problems to overcome. For example, adapting the design to their cultural heritage while being modern, a balance that is not always easy to find. Today, Chinese companies are eager for young, contemporary talents who can effectively communicate their company's values.

TYPOGRAPHY

Why is typography so important in China?

For brands in China, typography and its naming are an essential part of design for the simple reason that the visual appearance of the brand name and the meaning are completely inseparable. If the Chinese brand name is not investigated, the repercussions can be quite serious and often results in failure to penetrate the market.

Typographic 'failures

When entering the Chinese market, Coca Cola defined its Chinese name as 啃蜡 (Kēdǒu kěn là) which is phonetically correct but translates to "bite a wax tadpole". They later changed their brand name to 可口可乐 (Kěkǒukělè), which means "tasty happiness" and which suits Coca-Cola's marketing much better.

Mercedes Benz is another example. The "Mercedes" part of the brand is difficult to pronounce in Chinese and has no meaning. It is for this reason that the automaker decided to adopt the Chinese name of 奔驰 (Bēnchí), which means "top speed". A memorable, beautiful and meaningful brand name.

Successful typography

Once the name is defined, the visual identity of the brand and the meaning of the brand will be merged. This can easily harm your brand if executed poorly. However, if done well, the ability to convey the meaning and values of your brand is exceptional.

SYMBOLISM

Symbols from China

Through the prism of different cultures, symbols and their meanings can vary considerably.

Green is associated with positivity in Western culture and red with negativity, while in China, it is the opposite. Red is associated with luck and good fortune and green is associated with exorcism and infidelity. In China, round shapes are generally associated with reunion, harmony and unity because they are more organic, while geometric shapes with sharp angles are negatively associated and considered unsightly. And these are just a few of the more obvious different interpretations.

China is a country extremely rich in culture and history, and it is for this reason that we recommend careful study of the interpretation of certain symbolisms that could relate to your brand.

MAIN DIFFERENCES BETWEEN EAST AND WEST

From the largest to the smallest

The Chinese tend to think from the most general to the most detailed, while Westerners do rather the opposite. For example, this can be seen in the way the Chinese write their name (last name then first name), but also in the way they present the date (year then month). This sequencing can be translated into your brand's visual identity in order to better adapt to your Chinese customers and maintain clear and clear communication.

Information consumption

In the West, visual information is transmitted in a lighter and more refined manner with the emphasis placed on the main aspect of the message. While in China (and Asia in general), the media are much more loaded with information. This is due to several reasons:

  • Firstly, Chinese characters take up less space than Latin characters and all Chinese characters have a square shape, regardless of their complexity,
  • Secondly, because information is consumed differently, the Chinese tend to browse and consume much heavier content on a single page with smaller images. In other words, when designing your interface, don't hesitate to use lots of elements.

The design principles apply

This may all seem complicated but there is good news. Even if they are interpreted in different ways or with different emphasis, the principles of design still apply and can even be completely transposed from one audience to another.

Do you need help to tackle the Chinese market? The answer is... probably. If it's essential for your brand to be easily identifiable or if you're in a competitive segment, particularly with Chinese brands, there will be subtleties to take into account to create effective branding in this market. It is therefore risky to try and do everything in-house without any knowledge of these concepts.

In case you are establishing your brand, don't forget that certain Western elements will also be an asset. Indeed, a “European” touch is a guarantee of quality in the perception of Chinese customers. So, adapt your brand enough so that your values and your message are optimized for your audience, but not to the point where the brand identity is completely erased.

Do you believe that your future Chinese customers will appreciate your touch of exoticism?

Eco-responsible ink

For even more eco-responsible designs, we have the solution.

What'zhat being a design agency based in Vietnam, this subject affects us doubly. Indeed, issues concerning ink and air pollution are part of our daily lives. This is why today we present to you the story of Air Ink.

THE BEGINNINGS AIR INK

When Anirudh Sharma was just a student at the time, he travelled to India. He took this rather artistic photo of his native country, which sparked off a brilliant idea: black ink made from the pollution in our car exhausts.

More details on this anecdote in this TED TALK video.

He then embarked on several homemade experiments to find out if his project was really feasible. It is a success. With his team Nikhil, Nisheetj and Nitesh they then transformed their living rooms into assembly lines for their innovative pens. That was in 2012, since then production has continued to grow and Ink Air is now used by artists around the world.

HOW DOES PM2.5 BECOME A WORK OF ART?

Air Ink is first of all Kaalink, the small machine that can be attached to any exhaust pipe to extract PM2.5. This complicated scientific name actually simply corresponds to the pollution dust created by our cars, motorcycles, factories, etc.

One pen then corresponds to 40 – 50 minutes of pollution from a Diesel engine. However, you must be wondering if this ink is then completely healthy and of good quality. Well that’s the case. In fact, what is dangerous in pollution dust are the microparticles, so fine that they pass into our lungs and our blood! By compacting these particles in the ink they then become harmless.

Especially since on November 1, 2018, the WHO announced in Geneva that pollution kills 7 million of us per year, Air Ink is therefore timely!

PROJECTS MADE WITH AIR INK

In July 2016, the team collaborated with Tiger Beer and made a promotional video.

The video was a smash hit and was picked up by news organizations around the world. So artists started flocking in and wanting to get their hands on one of these markers.

Here are two of them:

Kristopher Ho, Muralist from Hong Kong, his Instagram account.

The artist Caratoes designs a wall with Air Ink. Image c/o CNN

OTHER PROJECTS ON THE KICKSTATER PLATFORM

Kickstarter, which is currently celebrating its 10th anniversary, is a platform that connects entrepreneurs with creative ideas and contributors ready to invest in these projects. It is on this platform that Air Ink was able to obtain the budget necessary for its development.

They classify projects by category:

  • Art,
  • Comics and illustration,
  • Design and technology,
  • Cinema,
  • Gastronomy and creation,
  • Games,
  • Music and publishing.

Some of our favorite projects at What'zhat:

♻️ Iris – The drawing tool that inspires creativity

♻️ Via – Waterproof sneakers made from recycled ocean plastic

♻️ Other promising projects that give us confidence in the future!

To follow the Air Ink adventures, don’t forget to subscribe to their Instagram page.

Back to the blog

Ecology at work

The top 9 ecological actions to take at work!

#1, A GREEN SEARCH ENGINE

1 search on the Ecosia browser is a seed planted in one of the places in the world that needs it most.

This will help create a healthier planet and continue the fight against illegal logging and climate change.

Use it now: https://www.ecosia.org

#2 DON'T GOOGLE EVERYTHING

A Google search uses the same amount of energy as making a cup of tea.

Keeping your favourite sites as "favourites" will not only help you save energy, it will also save you time. If you know the address of the website, type it directly into your browser!

#3 USE DARK/NIGHT MODE OR DARK MODE

Dark mode has a number of advantages. The higher contrast of text makes it easier to read documents and see icons, reducing eye fatigue. What's more, dark mode can enhance certain aspects of videos and photos, such as colour and detail.

There is some debate as to whether or not dark mode saves energy and improves battery life. What we do know is that it looks cool and improves our health.

#4 PLANTS MAKE YOU MORE CREATIVE

Numerous studies have confirmed that office plants increase creativity by up to 15 %. They also have a number of advantages:

🌿 Spider Plant | Removes chemicals and pollutants from the air.

🍃 Snake Plant | Removes all kinds of toxins from the air, including trichloroethylene, formaldehyde, toluene, benzene and xylene.

🌿 Boston Fern | A natural humidifier, it indirectly benefits people with dry skin, often a side-effect of air-conditioned indoor spaces.

🌾 Rosemary | Improves concentration and memory, keep a rosemary plant nearby in places like your office or any other room where you could use a mental boost.

What'zhat logo in black with a red triangle, symbolising the agency's distinctive visual identity.

#5 INSTALL ECOFONT

Save 20 to 50% of ink! => https://www.ecofont.com/

Especially in companies where design detail is not so important and who use a lot of paper for text documents. It's an easy thing to do with a high impact!

Simply install Ecofont to convert your letters and characters into a lighter, more ink-efficient format, while keeping the same font - simply magical.

An artistic scene featuring paper elements symbolising health, under studio lighting.

#6 WORK FROM HOME!

This will not only eliminate the need for electricity in the office that day, but will also save your employees' daily commute (especially those in cars). It also helps your employees stay productive and gives them the confidence to work from home. Productivity guaranteed.

What'zhat logo in black with a red triangle, symbolising the agency's distinctive visual identity.

#7 BRING YOUR OWN MEAL

Bring reusable bottles, containers, jars and cans.

Not only will this save you a lot of money, but preparing your own lunch will also help you eat more healthily. Stop using plastic cups and cutlery and share your recipes with your colleagues during the coffee break.

What'zhat logo in black with a red triangle, symbolising the agency's distinctive visual identity.

#8 THE GAMIFICATION OF EVERYDAY LIFE

Download an Eco-friendly competition application and track your data. How eco-friendly are you? Start a competition with your colleagues.

Who will be the greenest person in the office?

Our choice => JouleBug

Like a fitness app for sustainable development, this app tracks your daily actions and turns them into a fun and friendly competition against your friends and community. You'll be graded on achievements like using a reusable water bottle or your shower time, and rewarded with beautiful badges to make your friends green with envy.

You can even link the application to your utility bills to see how your actions reduce your usage. Educational and fun, we love it.

What'zhat logo in black with a red triangle, symbolising the agency's distinctive visual identity.

#9 DON'T USE BLACK, USE GREYSCALE!

What is greyscale printing?

By using shades of grey, you print using your black ink cartridge to obtain a print combining black and white.

If you're only printing text, you probably won't need the other colours because you won't even notice the difference. Almost all printers or applications have the option of printing in 'greyscale'.

What'zhat logo in black with a red triangle, symbolising the agency's distinctive visual identity.

Do you also have any habits or tips to share with us on how to be more eco-responsible in the office?

Tell us all about it in the comments.

See you soon 💚💚💚

New product development process

Product development : What are the key stages?

Designing a new product is good, but designing it well is even better! That's why taking the time to design your new product is essential if you are to offer your potential customers the most relevant product for a successful launch.

The importance of getting to know your customer

First of all, let's talk persona.

The persona is the representation of your ideal customer. In any marketing approach, it's important to keep this persona in mind in order to remain relevant, save you time and, above all, guide you in your future actions, whether it's product development, content creation, choice of communication media, etc. But why be so customer-focused? Quite simply because the customer is your reason for existing: without a good customer, there can be no business, and marketing is certainly sometimes a little intuitive, but above all it's about addressing your customer in a convincing but fair way. So taking a little time to get to know each other doesn't seem completely pointless!

Defining your persona involves creating a typical character by drawing up a sort of identity card (what is their age? their gender? where do they live? what is their family situation?), but above all by identifying their lifestyle as precisely as possible. To do this, you need to be able to answer the following questions:

✔️ What type of job does he/she do? What is their socio-professional category?
✔️ What are their habits? What is his lifestyle?
✔️ What are their beliefs? Their values?
✔️ What media do they use for information and entertainment?
... and any other point related to your sector of activity that you consider relevant.

Some sites can help you build your persona and also provide file templates to keep this information safe: XtensioHubspot or even WeLoveUsers.

The development process in 4 stages

Product development can come about either because you need to expand your offering or because you see an opportunity that you don't want to miss. In both cases - apart from the idea generation stage - the development process will be much the same.

1. Generate ideas, then skim them

It can take a long time to come up with a relevant idea for a new offer, so it's best to work on this stage before you even need it.

👉 Stay on standby all the time

The best way to generate new ideas is to keep a daily watch on both your business sector and related sectors: follow what your direct and indirect competitors are doing, monitor developments and trends in your market both at home and abroad, keep abreast of advances and new developments in technology, the environment, politics, etc. As well as helping you to come up with new ideas, this is how you will gain a better understanding of your market.

👉 Analyse what your consumers are saying

As always, we think in terms of customers and consumers, and we include them directly in the loop because it is they who will tell you the most about their expectations and needs. Read the messages they send you carefully, but above all take a look at the forums and pay attention to the comments they make on social networks, because that's where their remarks will be the most sincere and free.

👉 Brainstorm as a team

Talk to your colleagues and friends to share your ideas and exchange views, both to help you generate as many ideas as possible but also to sort them out and keep only a short list.

Skimming should enable you to concentrate only on ideas with a certain potential. To do this, analyse these ideas according to various criteria:

✔️ The desirability of your idea for your persona
✔️ Its market potential: how mature is the market? Is it flooded (if so, it will be harder to get a foothold)?
✔️ The relevance of the idea for your company (complements your current offering? in line with your DNA?...)
✔️ Its feasibility, whether for legal or technical reasons, for example. If your idea involves entering a new market, be sure to study its key success factors to find out whether you have all the knowledge and skills required in-house, or whether you will need to recruit or subcontract.

This is a very important step, because if it's done properly, you'll be able to concentrate solely on ideas that are potentially interesting to your customers, and therefore avoid investing unnecessary time and money.

2. Turn your ideas into concepts

Once you have identified the ideas that are most relevant to your business, you will need to refine, detail and structure them into a customer benefit (also known as a value proposition) in order to move from the simple idea stage to that of a product concept.

How do you identify and define a good value proposition?

The value proposition is the materialisation of a unique solution that you offer in response to a frustration identified in your persona. In other words, it's the answer to the following questions: what problem am I trying to solve (= the frustration)? how is my product going to provide something unique, something new? what concrete result is it going to achieve? Your value proposition can cover a number of different aspects: performance, sensory identity, technical description/composition of the product, price positioning, distribution.

Although it may seem tedious, taking the time to draw up your value proposition will enable you to know how to stand out from the crowd by differentiating yourself from the competition and therefore help you to know which assets to back up your communication.

At this stage, you will realise that, for various reasons, some ideas will be difficult to transpose into a concept and will therefore be discarded on their own. A second skimming will take place naturally.

However, if several concepts are still in the running, if you need to perfect a concept or even if your concept seems to be complete, it's worth testing it against the reality of the market, because just because you like a concept doesn't mean it will find an audience. So think about involving your current or potential customers right away by asking them about their perception of and interest in the product you are planning to create. You can gather their opinions in any way you like: focus group type studies if you can, approaching them directly in the street, in your shop if you run a boutique, for example, or using online questionnaires or even an Instagram poll. Consulting your friends and family first is also a quick and effective way of taking the temperature.

3. CREATE AND, ABOVE ALL, TEST

Once your concept has been validated, it is time to move on to developing the prototype. In addition to aiming to materialize the concept, this step allows you to verify its technical and financial feasibility. Do not hesitate to develop several versions of the same product to determine the best version, but above all present them to your target consumers so as not to go down the wrong path, even if your prototype is not completely completed. This may allow you to identify possible obstacles and objections that you had not previously identified and to remedy them before large-scale production and thus save time and money!

When it comes to testing your product, a large-scale study is always more interesting, as it will provide you with representative and comprehensive feedback. However, if your financial resources don't allow it, the test options mentioned above are also applicable here and will once again provide you with valuable information.

4. Take the plunge

Finally, once all the stages have been validated, it's time to launch. Of course, you can never be sure of failure, but by taking the time to ask yourself the right questions and to test beforehand, you will have put all the chances on your side for a successful product launch. And don't forget that you will always be able to make improvements at a later stage.

Remedy for loneliness

Don't quarantine your brain!

LET'S GET MOVING!

"It's too quiet, ...I don't like that very much, ... I prefer it when it's a bit less quiet" Edifis, Mission Cleopatra.

18 years after the film's release, it's not an attack by Roman legionnaires that we're dreading, but that of a virus named after a Mexican beer. We circle in a few square metres like caged wild beasts and only venture out into the deserted streets armed with written authorisation. In short, we've seen more festive times.

But confinement also allows you to take time for yourself and refocus on your priorities. If you've been thinking about setting up your own business for some time, now's the time to get to work on it. Contrary to popular belief, isolation is not just for hermits and creative types. Whether they are entrepreneurs, researchers or artists, many people draw their inspiration from the outside world and then isolate themselves to build the foundations of their projects. Albert Einstein, for example, discovered the theory of relativity while living confined to Germany during the First World War.

"An hour seems like a minute when you're next to a beautiful woman, and a minute seems like an hour when you're on a hot stove. Albert Einstein.

This colourful and humorous explanation of relativity by its author invites us to...... put things into perspective and think about how we use the extra free time we now have. Here are four simple steps to help you prepare to launch your first business in the next few weeks.

STEP 1: WRITING DOWN AND EVALUATING YOUR IDEAS

First of all, sit in a quiet and comfortable place. Write down all the business ideas that come to mind, even the craziest ones. Once you've filled your sheet(s) with ideas to the point where your wrist aches, examine each one:

👉 Does this idea meet an existing need? In other words: do you think someone would be willing to pay for this good or service?

👉 Does this idea arouse your enthusiasm and curiosity?

"You have to be passionate about an idea or a problem you want to solve. If you're not passionate enough from the start, you won't last. [The only way to do a good job is to love what you do. Steve Job

Select the idea that seems most useful and exciting to you, then sum up your business project in one simple sentence.

"If you can't explain a concept to a six-year-old, you don't fully understand it" - Albert Einstein.

STEP 2: ONLINE RESEARCH

A good way to assess the relevance of your idea is to search the internet to see if this type of business already exists. If so, that's a good sign: there are probably potential customers. Collect as much information as possible about these companies. How do they go about marketing this type of product or service? How do they communicate? Are they growing? Think about a strategy to differentiate yourself from the competition. On the other hand, if you cannot find traces of your idea on the web, ask yourself if you have done your research sufficiently, if your idea meets a real need or if you have truly found the idea of the century.

STEP 3: TELL PEOPLE ABOUT IT

It's time to pick up the phone to submit your idea to external opinions. Select a few people who can give you constructive criticism and call them. Even though this step may seem scary, it is very important because we often lack perspective on our own ideas. Your contacts will be able to give you another perspective on your project and help you assess its feasibility.

STEP 4: CREATE A COMMUNITY

Based on your thoughts and the information collected, define a name and a temporary image for your future business. Create a page on social networks and invite your existing acquaintances and contacts. Clearly present the concept of your business to them and regularly share your progress. Use reviews and recommendations from your online communities to gradually improve your product or service. Take advantage: during confinement, the French spend more time on social networks!

Did reading this article make you want to get started? Have you already closed your bedroom door and canceled your Netflix subscription? It's good ! But the hardest part remains to be done: persevere without getting carried away. Take inspiration from the advice of an investor who lacks neither success nor humor:

"No matter how talented you are, some things take time: you can't get nine women pregnant and have a baby in a month" Warren Buffet

BONUS

Here are two inspiring videos on the entrepreneurial adventure:

Steve JobsStandford speech
CEO of Apple Computer and of Pixar Animation Studios, on June 12, 2005

Simon Sinekthe golden circle
TED talk

And what recommendations would you make to aspiring entrepreneurs who are hesitating to take the plunge?
Send us your comments just below.

Or continue reading 👉 return to the What'zhat blog.